Free U.S. Shipping On Orders Over $35 - Ships In Discreet Packaging

Free U.S. Shipping On Orders Over $35 - Ships In Discreet Packaging

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Frequently Asked Questions

Questions? Contact Us

Shipping & Delivery

Domestic Orders
For U.S. orders, we offer two options for to all 50 states. 

Economy Shipping for $3.95 USD - Shipping Time: 4-10 business days.
Expedited Shipping for $5.95 USD - Shipping Time: 3-5 business days.

All U.S. orders over $35 qualify for free economy shipping! 

*Transit times are not guaranteed. Please anticipate delays due to carrier understaffing and peak holiday rush. Hawaii and Alaska may see longer transit times.

International Orders
For international orders, shipping is available for Canada. The cost of shipping your order and days until delivery will vary depending on your shipping address and will be calculated at checkout. Please note that international customers are responsible for all custom fees, taxes, and duties.

Please note the prices and additional shipping costs are in USD.

*Transit times are not guaranteed. Please anticipate delays due to pandemic conditions, carrier understaffing, and peak holiday rush.

Most orders are shipped 1 business day after your order is placed. Incorrect shipping address or personal information can delay fulfillment. Economy deliveries should arrive within 4 to 10 business days. Expedited deliveries should arrive within 3 to 5 business days.

Please note: Saturdays, Sundays & holidays are not business days. For example, an order placed on a Friday would be expected to ship the following Monday. Or on the following Tuesday if Monday is a national holiday. *Transit times are not guaranteed. Please anticipate delays due to pandemic conditions, carrier understaffing, and peak holiday rush.

Orders submitted on goodcleanlove.com are processed and shipped quickly to ensure they are shipped within 24-48 hours. You may try to reach us by phone between 8:30-5:00 PM PST for assistance, however, because this process moves quickly, we cannot guarantee address changes to your order.

We suggest that you reach out to your courier to provide an updated shipping address or delivery instructions.

Yes! All orders are shipped in neutral, unbranded packaging. The return address will include the name of the fulfillment center, not Good Clean Love®.

If you have received notification that your order has been delivered, but you are unable to locate it we ask that you wait up to 48 business hours. It is likely the courier service may have scanned the package as “delivered” during the transfer of the package from their facility to their trucks.

We ask that you check surrounding areas as packages can often be delivered in various places. Additionally, if you are in an apartment complex, check with your front office.

If you are still unable to locate your order after 48 business hours, you will need to contact the courier and file a claim for your missing package.

*Good Clean Love is not responsible for any lost or stolen packages that show delivered by our couriers.

Orders & Returns

We accept returns on items purchased from goodcleanlove.com within 30 days of purchase. We do not accept returns after 30 days. Shipping fees are non-refundable.

We cannot offer refunds or exchanges for products purchased from authorized retailers. If you purchased a product from one of our authorized retail partners, please follow that retailer’s return policy.

*Love Oils, Massage Candles, Perfumes and Books are non-refundable.

Orders submitted on goodcleanlove.com are processed and shipped very quickly to ensure they are shipped within 24-48 hours. You may try to reach us by phone between 8:30-5:00 PM PDT for assistance, however, because this process moves quickly, we offer no guarantee that your order will be canceled.

If you received a damaged or defective product, contact service@goodcleanlove.com with your WEB order for further assistance.

We accept the following payment methods on goodcleanlove.com: Visa, MasterCard, American Express, Discovery, Elo and Apple Pay. We also accept goodcleanlove.com issued eGift Cards for payment online.

Gift cards are available for purchase here in the following denominations: $10.00, $25.00, $50.00, $100.00.

Gift cards are delivered electronically by email and include instructions for redemption. Gift cards are good for purchase on any products on goodcleanlove.com only, and do not expire. Gift cards can be used in conjunction with a discount code.

*Gift cards can only be redeemed for purchase on goodcleanlove.com and cannot be exchanged for cash, check or credit.

Rewards Program

Subscription Orders

Our Packaging

Our product tubes aren’t just attractive, they’re sustainable. As a B-Corporation and a Green America certified business, we know that business is not just about producing good products but also about ethical business practices. That's why we choose tubes made of bioplastic, rather than conventional plastic.

Our tubes are made out of entirely plant-based materials. Bioplastic, the leading renewable alternative to petroleum-based plastics, is made with sugarcane ethanol, which is the fermentation of sucrose found in sugarcane juice and molasses.

Using sugarcane derivatives instead of petroleum can solve many of the top challenges confronting our society and environment. This remarkable plant has the potential to lower carbon dioxide emissions, create jobs, diversify our energy sources, and help create a healthier, cleaner planet. Compared to gasoline, sugarcane ethanol produces 90% less carbon dioxide on average when breaking down. In fact, sugarcane ethanol has reduced Brazil’s emissions of carbon dioxide by more than 350 million tons since 2003. That’s as good for the environment as planting and maintaining 2.5 billion trees for 20 years!

Our Ingredients

About Bio-Match®

Contact Us

We welcome your thoughts and ideas regarding your experience with Good Clean Love® products and orders. If you need assistance with an order or finding information on our website, please let us know.

Support Hours
Monday-Friday: 8:30AM-5PM PST

Good Clean Love, Inc.
207 W. 5th Ave.
Eugene, OR 97401
541-344-4483